Refund and Returns Policy

HunzaStore.com will only exchange or replace a product ordered from HunzaStore.com if:

1. The product has a manufacturing defect.
2. Was received by the buyer in a damaged condition.
3. If the product package seal was opened prior to the buyer receiving the product.
4. In case the product has undergone damage (such as scratches) before the buyer received the product.

In case a buyer wants to return or exchange a product purchased from HunzaStore.com, they should call our helpline (0326-4452028) or simply email us at info@hunzastore.com so our quality assurance team can carefully investigate, evaluate, and assess the buyer’s claim and proceed in an ethical manner to accommodate the buyer as much as possible.

Note: Buyers must make sure that they communicate their claims, disputes, or concerns regarding the product purchased within 24 hours of receiving delivery of the product for a speedy response and resolution of the buyer’s concerns regarding the product they have purchased.

Not Eligibility Criteria:

HunzaStore.com will not be held liable or responsible to exchange or return any product, as well as refund payment for any product bought on HunzaStore.com, in the case the buyer does not like the product but it is accurately presented and described in the product catalog, product page, and product description.

Buyers are advised to make sure that they accurately place the correct order for the product they intend to purchase.

However, HunzaStore.com will aid buyers in exchanging or replacing an order according to the buyer’s preference.

Eligibility Criteria:

Refunds will only be entertained if HunzaStore.com is unable to deliver the product purchased by the buyer to the buyer in the stated timeframe (3 to 5 working days), excluding curfew hours, government shutdowns, or an unexpected “Act of God”.

In case a buyer receives a product that:

1. Does not match the product image or product description presented in the product catalog or product page.
2. Does not meet the specifications mentioned in the product description.
3. Is a replica of the product the buyer ordered.
4. Then the buyer is under no obligation to keep the product and can contact HunzaStore.com to exchange or replace the product or receive a refund after the mutual consent of HunzaStore.com and the buyer.

Order Cancellation:

According to HunzaStore.com policy, a buyer can cancel their order at any time prior to the order being dispatched.

In case the order has been dispatched, then the buyer will have to pay the shipment charges to return the product to the vendor or HunzaStore.com, and then and only then will their order be canceled.

Buyers can return products in case they do not match the product they ordered, but our quality assurance team will carefully and ethically examine the buyer’s query and respond within 5 to 10 working days.